Refunds & cancellation

The short version: cancel whenever you like, and if something you bought is unused we will refund it.

Last updated 2026-08-09.

Cancelling a subscription

Cancel from the billing page, reachable from the pricing page while you are signed in. It takes two clicks and needs no email to us.

Cancelling stops the next renewal. Your subscription keeps working until the end of the period you have already paid for, and is not cut short.

Refunds on a subscription

If you cancel within 14 days of a first subscription and have exported nothing in that time, write to us and we will refund it in full.

After that, a part-used period is not refunded — but you keep it until it ends. If you were charged for a renewal you did not intend, tell us within 14 days and we will refund it.

Refunds on credits

Unspent credits are refundable within 14 days of purchase. A credit that has been spent on a download is not, because the file it paid for has been delivered.

If you bought a pack and have spent a few of it, we will refund the unspent part.

Your statutory right of withdrawal

As a consumer in the EU you normally have 14 days to withdraw from a distance purchase. Digital content delivered immediately is an exception: by downloading a tracing you ask us to begin performance at once and accept that the right of withdrawal is lost for that download.

This does not affect the refund terms above, which are more generous than the exception requires, nor any statutory right you have if something is faulty.

How to ask

Email us from the address on your account and say what you want refunded. We answer within a few working days, and a refund goes back to the card that paid.

Who you are buying from

Company

Yumed AB

Registration number

559578-4876

VAT number

SE559578487601

Email

support@squiggler.io

For education only; not for clinical use.